We understand that every-so-often things come up and it’s not always possible to attend your dental appointment. In these instances we ask for at least 24 hours notice so we have the chance to give your slot over to someone else who may need it. Failure to attend appointments and short-notice cancellations made after the 24-hour threshold are charged, at the dentist’s discretion, at a rate of £60 per hour and this fee must be paid in full before we are able to book you any more appointments.
Complaints and Suggestions
If there's something not gone quite right then we want to hear about it. Similarly, we would love to hear from you if you feel there are ways we can improve our services, or if you think we've done really well! We always strive for excellence with our dentistry and we couldn't possibly do this without the input of our members and patients. Simply call or email us and we'll be happy to help.
Like all dental clinics in the UK, our standards are kept high through strict adherence to the standards published by the General Dental Council. Find out more about their role in regulating the dental profession, and maintaining standards for the benefits of patients by visiting their website at www.gdc-uk.org.